Viewing call work codes using the PC Client

Last Updated : Dec 27, 2019 |
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Resource Id: Chapter7-19_html:1225
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the Operations list, select Call Work Code.
  3. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Call Work Codes window.
  4. Enter the call work code to view in the Call work code(s) field.
  5. Select ActionsFind one.
    STEP RESULT:
    If the call work code exists in the CMS database, the status bar displays the message, 1 matches found.