Removing a single call work code in the Web Client

Last Updated : Nov 18, 2024 |
Prolog information
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Keywords:
Use this procedure to remove an individual call work code.
  1. Navigate to AdministrationCall Center AdministrationCall Work Codes.
  2. In the Current ACD list, select the active ACD for which you want to administer call work codes.
    STEP RESULT:
    CMS Supervisor displays the call work codes administered for the selected ACD.
  3. Click Delete to remove a single call work code.
    STEP RESULT:
    The Confirm Delete dialog box is displayed. CMS Supervisor displays the Confirm Delete window.
  4. Click OK to save your changes.
Related links
Call work code administration