Running the Trunk Group by Location Exceptions report using the PC Client

Last Updated : Nov 18, 2024 |
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Resource Id: tkgrplocrptin:4107
Use the Trunk Group by Location Exceptions to view exceptions that have occurred for the selected trunk groups. For each trunk group exception, the report shows the time and type of exception.
To be able to view data for a Trunk Group by Location Exceptions report, the following events must have occurred:
  • One or more trunk group exceptions must have been activated.
  • The exceptions must have occurred at some point. Otherwise, the report is blank.
  • Active exceptions must be specified in the input window so that they are included in the report.
  1. From the Controller window, navigate to CommandsExceptions on the menu bar.
    STEP RESULT:
    CMS Supervisor displays the Exceptions window.
  2. Select the Reports tab.
  3. In the ACD field, select the ACD that contains the trunk group on which to run the report.
  4. In the Reports list, highlight Trunk Group Exceptions by Location.
  5. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Trunk Group Exceptions window.
  6. In the Date field, specify the date to view for the report. Entry of the date can be done through the following methods:
    ADDITIONAL INFORMATION:
    • Enter MM/DD/YY format; for example, 10/06/20.
    • Enter the relative day; for example, 0 for today, -1 for yesterday, or -7 for one week ago.
    • Enter a relative range; for example, -9-0 causes the report to display data for the past ten days including today.
    • Select a date from the drop-down list.
    • Select a date by using the Browse button.
    This is a required field.
  7. In the Trunk Groups field, specify the name or number of one or more trunk groups to run the report against. Entry of the trunk group can be done through the following methods:
    ADDITIONAL INFORMATION:
    • Enter the name or number of the trunk group.
    • Select the trunk group from the drop-down list.
    • Select the trunk group by using the Browse button.
    Multiple trunk groups can be entered in this field, but must be separated by a semicolon (;).
    This is a required field.
  8. In the Order by field, select one of the following sorting options:
    ADDITIONAL INFORMATION:
    • Trunk Groups - The report results are sorted by trunk group number.
    • Trunk Location - The report results are sorted by individual trunks.
    • Time - The report results are sorted by the time the exceptions occurred.
  9. In the Exceptions field, select one or more exceptions to include in the report.
    ADDITIONAL INFORMATION:
    Select only those exceptions that are or have been activated during the date specified. If you select exceptions that have not been active during the date specified, the report does not display any data in the report.
    Audio difficulty is a trunk group exception that can be requested on a report even though it cannot be administered in trunk group exception operations.
  10. In the Destination group, select one of the following output options:
    ADDITIONAL INFORMATION:
    • View Report on Screen - The report is displayed on the screen.
    • Print Report on - The report is sent to the specified printer. Any printer available to the PC can be used and selected through the button at the right of the field.
  11. Click OK.
    STEP RESULT:
    CMS Supervisor sends the report to the specified output option.