Deleting an ACD name from the Dictionary only removes the name of the ACD. The ACD is then displayed as unnamed_acdn where n is the number of the ACD. No warnings are given during the process of deleting an ACD. This procedure should not be performed unless you are certain that you want to delete the ACD.
From the Controller window, select CommandsDictionary.
STEP RESULT:
CMS Supervisor displays the Dictionary window.
In the Operations list, select ACDs.
Click OK.
STEP RESULT:
CMS Supervisor displays the Dictionary ACDs window.
In the ACD Number field, enter the number of the ACD, pseudo-ACD, or ACD Group for which you want to delete the name.
From the Actions menu, select Find one.
STEP RESULT:
The name of the ACD is displayed in the ACD Name field.
Select ActionsDelete to remove the ACD from the Dictionary.
