From the Controller window, select CommandsAgent Administration.
STEP RESULT:
Supervisor displays the Agent Administration window.
In the ACD field, select the ACD that contains the extensions to move.
In the Operations list, highlight Move Extensions Between Splits.
Select OK.
STEP RESULT:
Supervisor displays the Move Extensions Between Splits window.
Select the split to work with by performing one of the following actions:
Double-click the split name or number in the Split List window.
Highlight the split to work with in the Split List window and then select SplitOpen selected split from the menu bar.
ADDITIONAL INFORMATION:
To move one or more extensions from the current split to another split, perform one of the following actions:
To move a single extension, use the mouse to drag-and-drop an extension to a new split in the Split List window.
To move multiple extensions to a new split, hold down the Ctrl key and click on multiple extensions to select them. You can select a range of extensions by clicking on the extension at the beginning of the range, holding down the Shift key, and then clicking the extension at the bottom of the range.
ADDITIONAL INFORMATION:
Use the drag-and-drop method to move the extensions from the window for their current split to a new split in the Split List window.
Another way of moving extensions from one split to another is to open a window for the new, target split by double-clicking that split in the Split List window. You can then drag-and-drop extensions between the two split windows.
STEP RESULT:
Supervisor displays the Move Extensions Between Splits window.
Select OK in the Move Extensions Between Splits window to complete the moving of the selected extensions.
