Turning data collection on and off in the Web Client

Last Updated : Feb 20, 2025 |
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You can modify the data collection setting for an ACD. You must disable data collection before changing certain settings. When you finish making the required changes, ensure that you re-enable data collection so call center data is accurately recorded.
  1. Navigate to AdministrationSystem SetupData Collection.
    STEP RESULT:
    CMS Supervisor displays the Data Collection window.
  2. Click Modify next to the ACD you want to manage.
    STEP RESULT:
    The Modify Item window is displayed.
  3. From the Data Collection drop-down list, select On or Off.
  4. Click OK to save your changes.
  5. To enable or disable data collection for all ACDs, click from the following options:
    • Enable data collection for all ACDs: You can then view a message reminding you to check the Connect Status Window to determine when data collection has resumed.
      If data collection is enabled for all ACDs, the Enable data collection for all ACDs button is disabled.
    • Disable data collection for all ACDs: You must confirm the operation to disable data collection.
      If data collection is disabled for all ACDs, the Disable data collection for all ACDs button is disabled.
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About turning data collection on and off