Adding a name to a login ID using the PC Client

Last Updated : Dec 02, 2019 |
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  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, select Login identification.
  3. In the ACDfield, enter the ACD or ACD Group to which you want to assign a name to a login ID.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary Login Identifications window.
  5. In the Login ID field, enter the number of the login ID to which you want to assign a new name.
  6. In the Agent Name field, enter the name of the agent that you want to associate with the Login ID number.
  7. From the Actions menu, select Add.