Before moving extensions between splits

Last Updated : May 06, 2015 |
Prolog information
The following items should be read and understood before moving extensions between splits:
  • As many as 32 agents can be moved at one time.
  • You cannot exit from the Move Extensions Between Splits window until the Communication Manager system responds to your request.
  • Extension split assignment changes take effect immediately for agents who are in AUX work mode, AVAIL (available), or logged out. Changes are pending for agents on call or in ACW work mode until the agent enters the AUX work mode, becomes available, or logs out.
  • For agents who frequently have calls on hold, an extension move request can remain pending for an extended period of time.