The Dictionary contains a global search feature that you can use to find a variety of information. Some examples of the types of information that you can search for in the dictionary are:
A login ID or a group of login IDs
A split, skill, or trunk group
ACD names
Database items
Calculations
Agent names
Consider the following:
You can search any pattern.
You can include an asterisk (*) or question mark (?) in your pattern.
