Listing all ACD Groups using the PC Client

Last Updated : Nov 13, 2019 |
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Resource Id: Chapter3-009_html:1026
  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, highlight ACD Groups.
  3. Select OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary ACD Groups window.
  4. From the menu bar, select ActionsList all.
    STEP RESULT:
    CMS Supervisor displays the Dictionary ACD Groups List all window listing all ACD Groups defined on this CMS server.