When you modify an item on the Trunk Group Access page, you cannot change the user ID or the assigned trunk groups. You can only modify the access permissions.
Navigate to AdministrationUser PermissionsTrunk Group Access.
From the Current ACD list, select the active ACD for which you want to manage trunk group access.
STEP RESULT:
CMS Supervisor displays the existing trunk group data and exception access permissions for the selected ACD.
Click next to the item you want to modify.
STEP RESULT:
The Modify Item window is displayed.
Select or clear the Read, Write, and Exceptions check boxes as required.