Adding a name to a call work code using the PC Client

Last Updated : Nov 27, 2019 |
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Resource Id: Chapter3-055_html:1072
  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, select Call Work Code.
  3. In the ACD field, enter the ACD on which the call work code resides.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary Call Work Codes window.
  5. In the Call Work Code Name field, enter the name of the of the new call work code.
  6. In the Call work code field, enter the number of the of the new call work code.
  7. From the Actions menu, select Add.
    STEP RESULT:
    The specified call work code and the associated name is added to the Dictionary.