From the Controller window, select CommandsDictionary.
STEP RESULT:
CMS Supervisor displays the Dictionary window.
In the Operations list, select Logout Reason Codes.
In the ACD field, enter the ACD or ACD Group on which you want to view a logout reason code name.
Click OK.
STEP RESULT:
CMS Supervisor displays the Dictionary Logout Reason Codes window.
To find a logout reason code to view, only one of the fields requires that you specify a value. Perform one of the following actions to specify a logout reason code in the Dictionary:
ADDITIONAL INFORMATION:
In the Logout Reason Code Name field, enter the name of the logout reason code.
In the Logout Reason Code field, enter a number from 0 to 9 that is associated with the logout reason code.
From the Actions menu, select Find one.
STEP RESULT:
CMS Supervisor displays the Dictionary window retrieves and displays the information for the specified logout reason code name, if valid.
