From the Controller window, navigate to CommandsCall Center Administration.
STEP RESULT:
CMS Supervisor displays the Call Center Administration window.
In the ACD field, select the ACD on which the existing split or skill call profile resides.
In the Operations list, select Split/Skill Call Profile Setup.
Click OK.
STEP RESULT:
CMS Supervisor displays the Split/Skill Call Profile Setup window.
In the Split(s)/Skill(s) field, enter the split or skill that is represented by the call profile to view.
From the Actions menu, select Find one.
STEP RESULT:
The status bar displays a Successful message if the call profile for the specified split or skill is found. Additionally, Supervisor populates the Service Level Increments (seconds) fields with the service level increments for this call profile.
