From the Controller Window, select CommandsAgent Administration.
ADDITIONAL INFORMATION:
Supervisor displays the Agent Administration window.
In the Operations list, highlight Activate Agent Trace.
In the ACD drop-down list, select the ACD on which the agent trace will be run or is currently running.
Select OK.
ADDITIONAL INFORMATION:
Supervisor displays the Activate Agent Trace window.
Ensure that the Agent names or logids field is blank.
In the Agent Trace options, select the state to view:
ADDITIONAL INFORMATION:
On - Displays all currently active agent traces.
Off - The system cannot identify which agents do not have trace activated, but it does display those agents that are defined in the Dictionary with trace enabled.
From the menu bar, select ActionsList all.
STEP RESULT:
Supervisor displays a window with a list of all agents who are currently in the selected trace state.
