Copying an agent group using the PC Client

Last Updated : Nov 21, 2019 |
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Resource Id: Chapter3-020_html:1037
  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, select Agent Groups.
  3. In the ACD field, enter the ACD or ACD group on which the agent group resides.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary Agent Groups window.
  5. In the Agent group name field, enter the name of the new agent group.
  6. From the Actions menu, select Copy Group.
    STEP RESULT:
    CMS Supervisor displays the Dictionary Agent Groups window.
  7. In the Copy from field, enter the name of the agent group that you want to copy.
  8. From the Actions menu, select Copy Group.
    STEP RESULT:
    The new agent group is automatically populated with all agents from the copied group.