From the Entity field, select the item for which you want to change the format.
In the Format field, use one of the following methods to select a format for the specified entity type:
ADDITIONAL INFORMATION:
Manually enter the format that you want using the three possible types: {name}, {entity}, and {number}. Using a separator character between formats is unnecessary unless you want the separator to appear in the report. For example, if you want to display agent names and extension numbers on reports, enter {name} {number} in the Format box.
Use the drop-down list to choose from a set of preformatted options.
The Example field provides an example of what the format resembles based on your current definition.
If you entered a nonstandard name format, this format not saved in the Format list.
