From the Controller window, navigate to CommandsExceptions on the menu bar.
STEP RESULT:
CMS Supervisor displays the Exceptions window.
In the ACD field, select the ACD on which the split/skill to delete resides.
In the Operations list, highlight Agent Exceptions.
ADDITIONAL INFORMATION:
Note:
If you need to add agent exceptions for AUX reason codes 10 through 99, select the appropriate operation for Agent Exceptions Reason Codes 0-49 and Agent Exceptions Reason Codes 50-99.
Click OK.
STEP RESULT:
Supervisor displays the Agent Exceptions Administration window.
In the Split(s)/Skill(s) field, enter the name or number of the split/skill for which an agent exceptions configuration is to be deleted.
From the menu bar, select ActionsFind one.
ADDITIONAL INFORMATION:
Supervisor locates the agent exception configuration for the specified split/skill and displays the data in the appropriate fields. If exception configuration data cannot be found, the status bar displays 0 matches found.
To return all splits/skills, leave the Split(s)/Skill(s) field blank before performing the Find one action. Supervisor will return all splits/skills for which you have the Read permission. You can then use the Next and Previous menu actions to cycle through the splits/skills.
From the menu bar, select ActionsDelete.
STEP RESULT:
Supervisor deletes the agent exception configuration for this split/skill from the CMS database and displays a Successful message in the status bar.
