Considerations for trunk group names

Last Updated : Sep 16, 2024 |
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Resource Id: Chapter3-122_html:1139
Consider the following when working with trunk group names in the Dictionary:
  • Try to be consistent with the ACD switch naming for trunk groups and splits/skills.
  • If you assign a trunk group name, the name is displayed on trunk group reports and other pages instead of the trunk group number.
  • If you make changes to trunk group names while viewing a report that includes those trunk groups, you must exit the report and run it again to see the changes.