Viewing a single trunk group assignment using the PC Client

Last Updated : Dec 29, 2019 |
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Resource Id: Chapter7-39_html :1245
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the ACD field, select the ACD for which trunk group assignments are to be viewed.
  3. In the Operations list, highlight Trunk Group Assignments.
  4. Click OK.
    STEP RESULT:
    Supervisor displays the Trunk Group Assign window.
  5. In the Trunk Groups field, enter the trunk group for which assignments are to be viewed.
    ADDITIONAL INFORMATION:
    More than one trunk group can be entered in this field. Multiple trunk groups must be separated with a semicolon (;).
  6. Select ActionsFind one.
    ADDITIONAL INFORMATION:
    The VDN or split assignment for the specified trunk group is displayed in the corresponding field.
    If a VDN or split is not assigned to this trunk group, the status bar displays 0 matches found.