From the Controller window, navigate to CommandsCall Center Administration.
STEP RESULT:
CMS Supervisor displays the Call Center Administration window.
On the Call Center Administration window, select the Reports tab.
In the ACD field, select the ACD for which the report will run.
In the Reports list, highlight Trunk Group Members.
Click OK.
STEP RESULT:
Supervisor displays the Trunk Group Members window.
In the Trunk Groups field, enter the numbers or names of the trunk groups that are to be used in the report.
ADDITIONAL INFORMATION:
Multiple trunk groups must be separated by a semicolon (;).
In the Destination group, select the output option of the report:
ADDITIONAL INFORMATION:
View Report on Screen - The report is displayed on the screen.
Print Report on - Sends the report to the printer that is specified in the associated field. To change the specified printer, select the Select printer button located on the right side of this group.
Select OK.
STEP RESULT:
Supervisor runs the report and sends it to the specified destination.
