Modifying VDN permissions in the PC Client

Last Updated : Aug 16, 2024 |
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  1. From the Controller window, navigate to ToolsUser Permissions.
  2. In the Operations list, select VDN Access.
  3. In the ACD list, select the ACD containing the VDNs for which you want to manage permissions.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the User Permissions VDN Access window.
  5. In the User ID field, enter the name of the user whose permissions you want to modify.
  6. If known, enter the names or IDs of the VDNs you want to view in the VDNs field.
    ADDITIONAL INFORMATION:
    Multiple entries must be separated with a semicolon.
    To have all VDNs returned for this user ID, leave this field blank.
  7. From the menu bar, click ActionsFind one.
    ADDITIONAL INFORMATION:
    The fields for the first match are populated.
  8. If multiple matches are found, click Next and Previous in the Actions menu as needed to navigate to the correct entry.
  9. Select or clear the Read, Write, and Exceptions check boxes as required.
  10. From the menu bar, click ActionsModify to save your permission changes.