Adding a split/skill name using the PC Client

Last Updated : Nov 18, 2024 |
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Resource Id: Chapter3-111_html:1128
  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, select Split/Skill.
  3. In the ACD field, enter the ACD or ACD Group on which you want to name a split/skill.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary Splits/Skills window.
  5. In the Split/Skill Name field, enter the name of the split/skill.
  6. In the Split/Skill Number field, enter the number of the split/skill.
    ADDITIONAL INFORMATION:
    Any additional information about the split/skill can be entered in the Description field. Only 50 or fewer characters can be entered in this field.
  7. From the Actions menu, select Add.