Use the CMS State page to change the operational state to single-user mode or multi-user mode. Single-user mode is required to change certain settings.
You can also choose to change the master ACD used for CMS time synchronization.
Before you begin
Disable data collection before changing the master ACD.
Navigate to AdministrationSystem SetupCMS State.
Select one of the following CMS user mode options:
Single-user mode: Specifies that the CMS state is being set to single-user mode. A message displays to all users indicating that CMS will be brought down in one minute. Users are automatically logged out after one minute.
Multi-user mode: Specifies that multiple users can be logged in to CMS simultaneously.
In the Master ACD for clock synchronization list, select a different ACD to be used for time synchronization.
