Viewing all trunk group assignments using the PC Client

Last Updated : Dec 29, 2019 |
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Resource Id: Chapter7-38_html:1244
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the ACD field, select the ACD on which trunk group assignments are to be viewed.
  3. In the Operations list, highlight Trunk Group Assignments.
  4. Click OK.
    STEP RESULT:
    Supervisor displays the Trunk Group Assign window.
  5. With all fields blank, select ActionsList all.
    STEP RESULT:
    Supervisor displays the Trunk Group Assignments - List All window showing all trunk groups and their current assignments.
  6. To clear all fields of information, select EditClear All.