Listing ACD groups using the PC Client

Last Updated : Jan 01, 2020 |
Prolog information
Metadata
Keywords:
Resource Id: Chapter7-09_html:1215
This topic provides the procedure for listing all ACD groups defined on the CMS server.
Listing all ACD groups can be done through either the Call Center Administration or Dictionary subsystems. Only those CMS users who have read permission for the Call Center Administration subsystem can use the procedure listed below. CMS users who only work with synonyms or running reports should use the procedure associated with the Dictionary subsystem for listing all ACD groups.
Before you begin
Before doing this procedure, you should ensure that you have read and understood the considerations for administering ACD groups.
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the Operations list, select ACD Groups.
  3. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration ACD Groups window.
  4. From the menu bar, select EditClear All to remove any data from the fields.
  5. Select ActionsList all.
    STEP RESULT:
    Supervisor displays a dialog listing the ACD groups defined on this CMS server.