Viewing VDN permissions in the PC Client

Last Updated : Aug 16, 2024 |
Prolog information
Metadata
Keywords:
Resource Id: Chapter9-59_html:1385
  1. From the Controller window, navigate to ToolsUser Permissions.
  2. In the Operations list, select VDN Access.
  3. In the ACD list, select the ACD containing the VDN for which the user has a permissions definition.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the User Permissions VDN Access window.
  5. In the User ID field, enter the name of the user whose VDN permissions you want to view.
  6. If known, enter the names or IDs of the VDNs you want to view in the VDNs field.
    ADDITIONAL INFORMATION:
    Multiple entries must be separated with a semicolon.
    To have all VDNs returned for this user ID, leave this field blank.
  7. From the menu bar, click ActionsFind one.
    STEP RESULT:
    The database is queried and the status bar displays the number of matches found for this user ID.