Viewing current agent trace states using the Web Client

Last Updated : Nov 26, 2019 |
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  1. Navigate to AdministrationAgent AdministrationActivate Agent Trace.
    STEP RESULT:
    CMS Supervisor displays the Activate Agent Trace window, showing the Current ACD and any active agents that have trace enabled.
  2. In the Current ACD drop-down list, select the ACD for which you want to view current agent traces.
    STEP RESULT:
    CMS Supervisor displays any active agents that have trace enabled.