Deleting a pseudo-ACD using the PC Client

Last Updated : May 03, 2020 |
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This section provides the procedure for deleting a pseudo-ACD on a CMS server.
  1. From the Controller window, navigate to ToolsSystem Setup.
    STEP RESULT:
    CMS Supervisor displays the System Setup window.
  2. In the Operations list, highlight Pseudo-ACD Setup.
  3. Click OK.
    STEP RESULT:
    Supervisor displays the Pseudo-ACD Setup window.
  4. In the ACD field, enter the name or number of a pseudo-ACD to delete.
  5. From the menu bar, select ActionsFind one.
    STEP RESULT:
    The status bar displays whether a match was found for the specified pseudo-ACD.
  6. From the menu bar, select ActionsDelete.
    STEP RESULT:
    CMS deletes the pseudo-ACD, the associated data, and returns any associated disk space to the database. When the operation completes, Supervisor displays a Successful message in the status bar.