Viewing the real-time exceptions log using the PC Client

Last Updated : Dec 23, 2019 |
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  1. From the Controller window, navigate to CommandsExceptions on the menu bar.
    STEP RESULT:
    CMS Supervisor displays the Exceptions window.
  2. In the ACD field, select the ACD for which exceptions will be shown.
  3. In the Operations list, highlight Real-Time Exception Log.
  4. Click OK.
    STEP RESULT:
    Supervisor displays the Real-time Exception Log window.