Running the Data Collection Exceptions report using the Web Client

Last Updated : May 08, 2020 |
Prolog information
Metadata
Keywords:
Use the Data Collection Exceptions report to view any event that affects the storage of call center data. This includes the following:
  • Starting or stopping data collection
  • Resetting the clock
  • A session (link) is down
Before you begin
The following items should be read and understood before working with the Data Collection Exceptions report:
  • Exceptions must have occurred for the exception type that you want the report to cover. Otherwise, the report is blank.
  • User IDs must have the exception permission for the ACD in order to be notified of a link-down exception.
  1. Navigate to AdministrationExceptionsReportsData Collection Exceptions.
    STEP RESULT:
    CMS Supervisor displays the Data Collection Exceptions window.
  2. In the Current ACD drop-down list, select the ACD for which you want to run a report.
  3. In the Date field, specify the date for the report using one of the following methods:
    ADDITIONAL INFORMATION:
    • Enter MM/DD/YY format; for example, 10/06/20.
    • Select a date or range of dates using the calendar icon.
    Click Reset to blank out the Date field.
  4. Click OK to run the report.
    STEP RESULT:
    CMS Supervisor displays the report.
Related links
About exception reports