Adding call work codes to a tenant in the Web Client

Last Updated : Sep 05, 2024 |
Prolog information
Metadata
Keywords:
Assign call work codes to a tenant. Tenant agents can use the available call work codes to track information associated with a call.
  1. Navigate to AdministrationTenant AdministrationTenant Call Work Code Assignment.
  2. In the Current ACD list, select the active ACD for the tenant.
  3. In the Tenants list, select the tenant you want to manage.
    STEP RESULT:
    CMS Supervisor displays the call work codes administered for the selected tenant.
  4. Click Add Call Work Code.
  5. In the Call Work Codes field, enter call work code names or IDs.
    ADDITIONAL INFORMATION:
    To enter multiple values, separate each with a semicolon. The entries are displayed in the Search Results area.
  6. Click + to move call work codes from the Search Results area to the Selected Call Work Codes area.
    ADDITIONAL INFORMATION:
    The call work codes in the Selected Call Work Codes area will be assigned to the tenant.
  7. Click OK to save your changes.
Related links
Managing tenant access
Call work code administration