Listing ACD status using the PC Client

Last Updated : May 07, 2020 |
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  1. From the Controller window, navigate to ToolsMaintenance.
    STEP RESULT:
    CMS Supervisor displays the Maintenance window.
  2. Click the Operations tab.
  3. Highlight ACD Status in the Operations list.
  4. Click OK.
    STEP RESULT:
    Supervisor displays the ACD Status window.
  5. From the Edit menu, select Clear All.
  6. From the Actions menu select List all.
    STEP RESULT:
    Supervisor displays the ACD Status - List All window.
    For information about the fields in the ACD Status window, see ACD status field descriptions.