Running the Trunk Group by Location Exceptions report using the Web Client

Last Updated : May 08, 2020 |
Prolog information
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Use the Trunk Group by Location Exceptions to view exceptions that have occurred for the selected trunk groups. For each trunk group exception, the report shows the time and type of exception.
To be able to view data for a Trunk Group by Location Exceptions report, the following events must have occurred:
  • One or more trunk group exceptions must have been activated.
  • The exceptions must have occurred at some point. Otherwise, the report is blank.
  • Active exceptions must be specified in the input window so that they are included in the report.
  1. Navigate to AdministrationExceptionsReportsTrunk Group Exceptions by Location.
    STEP RESULT:
    CMS Supervisor displays the Trunk Group Exceptions by Location window.
  2. In the Current ACD drop-down list, select the ACD for which you want to run a report.
  3. In the Order by field, select one of the following sorting options:
    ADDITIONAL INFORMATION:
    • Time - The report results are sorted by the time that the exceptions occurred.
    • Trunk Group - The report results are sorted by the trunk group.
    • Trunk Location - The report results are sorted by trunk location.
  4. In the Date field, specify the date for the report using one of the following methods:
    ADDITIONAL INFORMATION:
    • Enter MM/DD/YY format; for example, 10/06/20.
    • Select a date or range of dates using the calendar icon.
    Click Reset to blank out the Date field.
  5. Click Trunk Groups to select the trunk groups to display in the report.
    ADDITIONAL INFORMATION:
    Enter a trunk group number or a series of trunk group numbers separated by semicolons (;) to display the results in the Search Results shuttle. Move the trunk groups to the Selected Trunk Group(s) area. You can add up to 1,000 trunk groups for the report.
  6. Click OK to use the selected options.
  7. Click Exceptions to select one or more exceptions to include in the report.
    ADDITIONAL INFORMATION:
    Select only those exceptions that are or have been activated during the date specified. If you select exceptions that have not been active during the date specified, the report does not display any data in the report.
  8. Click OK to use the selected options.
  9. Click OK to run the report.
    STEP RESULT:
    CMS Supervisor displays the report.
Related links
About exception reports