Adding an announcement name using the PC Client

Last Updated : Nov 23, 2019 |
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Resource Id: Chapter3-031_html:1048
  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, select Announcements.
  3. In the ACD field, enter the ACD on which the announcement resides.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary Announcements window.
  5. In the Announcement Name field, enter the name that you want to assign to the announcement.
  6. In the Announcement Number field, enter a number that corresponds with the announcement name.
    ADDITIONAL INFORMATION:
    You can enter any other information about the announcement in the Description field. You can enter only 50 or fewer characters in this field.
  7. From the Actions menu, select Add.