From the Controller window, select CommandsDictionary.
STEP RESULT:
CMS Supervisor displays the Dictionary window.
In the Operations list, select Split/Skill.
In the ACD field, enter the ACD or ACD Group on which you want to modify the split/skill name.
Click OK.
STEP RESULT:
CMS Supervisor displays the Dictionary Splits/Skills window.
To find a split/skill to modify, only one of the fields requires a split/skill to be specified. Perform one of the following actions to specify an existing split/skill in the Dictionary:
ADDITIONAL INFORMATION:
In the Split/Skill Name field, enter the name of the split/skill.
In the Split/Skill Number field, enter the number of the split/skill.
From the Actions menu, select Find one.
STEP RESULT:
CMS Supervisor retrieves and displays the information for the specified split/skill name, if valid.
In the Split/Skill Name field, enter the new name of the split/skill.
From the Actions menu, select Modify.
STEP RESULT:
The split/skill name and its changes are saved to the Dictionary.
