Adding call work codes using the PC Client

Last Updated : Dec 27, 2019 |
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Resource Id: Chapter7-18_html:1224
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the Operations list, select Call Work Code.
  3. Click OK.
    ADDITIONAL INFORMATION:
    CMS Supervisor displays the Call Work Codes window.
    The following fields are displayed in the Call Work Codes window:
    • Number of codes allocated - Total number of call work codes that exist in the CMS database
    • Number of codes administered - Total number of call work codes currently in use
    • Call work code(s): - Used to specify a call work code that will receive an action
  4. Enter the new call work code in the Call work code(s) field.
  5. Select ActionsAdd.
    STEP RESULT:
    The status bar displays Successful if the call work code is added to the CMS database.