Removing a single split/skill profile in the Web client

Last Updated : Nov 18, 2024 |
Prolog information
Metadata
Keywords:
Use this procedure to remove an individual single split/skill profile.
  1. Navigate to AdministrationCall Center AdministrationSplit/Skill Call Profile Setup.
  2. In the Current ACD list, select the active ACD for which you want to administer split/skill call profiles.
    STEP RESULT:
    CMS Supervisor displays the list of split/skill call profiles administered for the selected ACD.
  3. Click Delete to remove a single split/skill profile.
    STEP RESULT:
    The Confirm Delete dialog box is displayed.
  4. Click OK to save your changes.
Related links
Split/skill call profile administration