Dictionary rules

Last Updated : Nov 18, 2024 |
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The following rules apply when assigning names in the Dictionary:
  • First character must be A-Z or a-z.
  • Remaining characters can be A-Z, a-z, 0-9, underscores, periods, and commas.
  • Spaces are allowed in all Dictionary names except calculation names and constant names.
  • Names must be unique within each section of the Dictionary for an ACD. For example:
    • You can name trunk group 1 as sales, and skill 1 as sales, but you cannot name skill 1 as sales and skill 2 as sales on the same ACD.
    • Similarly, no two agents can have the same synonyms within the same ACD.
The following rules apply to the descriptions assigned in the Dictionary:
  • Descriptions in the Dictionary can have from 0 to 50 characters.
  • Descriptions can include all printable characters except semicolon (;), double quotes ("), and the pipe symbol (|).