Modifying a call work code name using the PC Client

Last Updated : Nov 27, 2019 |
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Resource Id: Chapter3-058_html:1075
  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, select Call Work Code.
  3. In the ACD field, enter the ACD on which the call work code resides.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary Call Work Codes window.
  5. To find a call work code name to change , only one of the fields requires that you specify a call work code. Perform one of the following actions to specify a call work code in the Dictionary:
    ADDITIONAL INFORMATION:
    • In the Call Work Code Name field, enter the name of the call work code.
    • In the Call work code field, enter the number of the of the call work code.
  6. From the Actions menu, select Find one.
    STEP RESULT:
    CMS Supervisor retrieves and displays the information for the specified call work code, if valid.
  7. In the Call Work Code Name field, enter the new name of the call work code.
  8. From the Actions menu, select Modify.
    STEP RESULT:
    The specified call work code entry is changed in the Dictionary.