Changing call handling preference using the PC Client

Last Updated : Jun 02, 2025 |
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  1. Select a different method in the Call Handling Preference group box.
    ADDITIONAL INFORMATION:
    Calls can be distributed to the selected agent based on:
    • Skill Level
    • Greatest Need
    • Percent Allocation
    The Skill Level for the agent is shown in the Assigned Skills list. All three call handling preferences are managed by Avaya Aura® Call Center Elite and are only available if Avaya Business Advocate is enabled on the Communication Manager system. For more information about call handling preferences, see Using Avaya Business Advocate.