Modifying a skill name in the Web Client

Last Updated : Sep 16, 2024 |
Prolog information
Metadata
Keywords:
The Split/Skill Number field is read only and cannot be changed. You can change the associated name and description.
  1. Navigate to AdministrationDictionarySplits/Skills.
  2. In the Current ACD list, select the active ACD for which you want to administer skills.
    STEP RESULT:
    CMS Supervisor displays the list of skills administered for the selected ACD.
  3. Click Modify next to the item you want to modify.
    STEP RESULT:
    The Modify Item window is displayed.
  4. In the Split/Skill Name field, update the skill name.
  5. Revise the information in the Description field.
    ADDITIONAL INFORMATION:
    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.
  6. Click OK to save your changes.
Related links
Administering split/skill names in the Dictionary