From the Controller window, select CommandsDictionary.
STEP RESULT:
CMS Supervisor displays the Dictionary window.
In the Operations list, select Announcements.
In the ACD field, enter the ACD on which the announcement resides.
Click OK.
STEP RESULT:
CMS Supervisor displays the Dictionary Announcements window.
To find an announcement name to delete, you must specify an announcement in only one of the fields. Perform one of the following actions to specify an announcement in the Dictionary:
ADDITIONAL INFORMATION:
In the Announcement Name field, enter the name of the announcement.
In the Announcement Number field, enter the number of the announcement.
From the Actions menu, select Find one.
STEP RESULT:
Supervisor retrieves and displays the data for the specified announcement, if valid.
