Listing VDNs associated with a vector using the PC Client

Last Updated : Dec 30, 2019 |
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Resource Id: Chapter7-49_html:1255
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the ACD field, select the ACD on which the vector resides.
  3. In the Operations list, highlight VDN Assignments.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the VDN Assignments window.
  5. In the Vector field, enter the name or number of the vector.
  6. Select ActionsList all from the menu bar.
    STEP RESULT:
    CMS Supervisor displays a secondary window that lists all VDNs assigned to the specified vector.