From the Controller window, navigate to CommandsExceptions on the menu bar.
STEP RESULT:
CMS Supervisor displays the Exceptions window.
In the ACD field, select the ACD that contains the split/skill exception configuration.
In the Operations list, select Split/Skill Exceptions.
Click OK.
STEP RESULT:
Supervisor displays the Split/Skill Exception Administration window.
In the Split(s)/Skill(s) field, enter the names or IDs of the splits/skills for which the exception configuration is to be deleted.
From the menu bar, click ActionsFind one.
STEP RESULT:
Supervisor locates the exception configuration for the specified split/skill and the displays the data in the appropriate fields.
To have all splits/skills returned in this step, leave the Split(s)/Skill(s) field blank before performing the Find one action. Supervisor will return all split(s)/skill(s) for which you have the read permission. You can then use the Next and Previous menu actions to cycle through the splits/skills.
From the menu bar, click ActionsDelete.
STEP RESULT:
Supervisor deletes the exception configuration from the CMS database.
