Removing an individual agent from a tenant agent group in the Web Client

Last Updated : Nov 06, 2024 |
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Use this procedure to remove an individual agent from an agent group or to remove a few agents one at a time.
  1. Navigate to AdministrationTenant AdministrationTenant Agent Groups.
  2. In the Current ACD list, select the active ACD for the tenant.
  3. Click Group Contents icon next to the agent group you want to modify.
  4. Click Delete next to the agent you want to remove.
    STEP RESULT:
    The Confirm Delete dialog box is displayed.
  5. Click Yes to complete the change.