Agent group considerations

Last Updated : Nov 03, 2024 |
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Consider the following when creating agent groups:
  • Limit the size of agent groups to approximately 99 agents. Larger agent groups can affect system performance.
  • You can add or remove up to 32 agents at a time.
  • When possible, report on consecutive Agent IDs in the same report.
  • When possible, limit agent group reports and use skill-based reports.
  • Tenant users must have permissions for the agent group they want to modify.