Deleting an agent group in the Web Client

Last Updated : Sep 11, 2024 |
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Resource Id: Chapter3-023_html:1040
  1. Navigate to AdministrationDictionaryAgent Groups.
  2. In the Current ACD list, select the active ACD for which you want to manage agent groups.
    STEP RESULT:
    CMS Supervisor displays the agent groups administered for the selected ACD.
  3. Click Delete next to the item you want to delete.
    STEP RESULT:
    The Confirm Delete dialog box is displayed.
  4. Click Yes to complete the change.
Related links
Administering agent groups in the Dictionary