Modifying split/skill string values using the PC Client

Last Updated : Nov 18, 2024 |
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Resource Id: Chapter3-106_html:1123
  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, highlight Split/Skill String Values.
  3. In the ACD field, enter the ACD or ACD group for which you want to modify the split/skill string values.
  4. Select OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary Split/Skill String Values window.
  5. Enter a new string value in each field that you want to modify.
    ADDITIONAL INFORMATION:
    For a description of the values, see Split/skill string value descriptions.
  6. From the Actions menu, click Modify.
    STEP RESULT:
    The split/skill string values and the changes are saved to the Dictionary.