Adding a location ID using the PC Client

Last Updated : Feb 22, 2020 |
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Resource Id: Chapter3-081_html:1098
  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, select Location IDs.
  3. In the ACDfield, enter the ACD on which you want to add the location ID.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary Location IDs window.
  5. In the Location Name field, enter the name of the new location.
  6. In the Location ID field, enter the number from 1-250 for the new location.
    ADDITIONAL INFORMATION:
    You can enter any other information about the location ID in the Descriptionfield. You can enter only 50 or fewer characters in this field.
  7. From the Actions menu, select Add.